Our Standards
Honestly? We’re pretty honest.
If your project is too big or too far out of our skillset - we’ll tell you. We’ll give you some options, and probably call in a few favours to get you a good rate with a competent industry contact.
If your project is too small, we’ll speak to you about how we could make it mutually beneficial - maybe you don’t need edited photos? Maybe you’d prefer a little consulting advice as to how to do it yourself with a consumer drone and the right registration.
Regardless, in the spirit of honestly and openness, these are the standards we adhere to, and expect our subcontractors, suppliers, and even clients, to adhere to.
Our Standards
Pivotal Infrastructure are passionate about safety, and will adhere to, and operate within, all laws and regulations applicable to the site, local government area, and airspace in which operations will be conducted. We reserve the right to suspend and reschedule, vary, or cancel, any project, visit, or individual flight where there is a safety or compliance risk.
All work is carried out according to a specific and detailed safety management plan, which is provided to the client before work commences. Pivotal carries a minimum of $10m of public liability insurance at all times.
Pivotal Infrastructure will conform to all applicable site and industry safety regulations, and conduct themselves in accordance with any conditions set out by the contracting party. Site access will be conducted only with specific approval from the site manager.
The client is responsible for costs associated with site and airspace access, generally being permit fees. These fees will be detailed during the pre-flight phase of the project, and must be approved by the client before proceeding.
Unless specified as part of the services proposal, Pivotal will generally conduct 1 visit to the site to capture required imagery in close coordination with the project management team.
Additional visits, where requested, can be arranged as a variation.
Additional visits where necessary to re-capture data within scope, are generally included.
Blackout periods for site visits may be applicable, and will be negotiated and confirmed before commencement of work.
We endeavour to provide client’ productions within 10 business days of capture. Projects requiring priority turnaround time may incur additional fees.
Projects cancelled by the client after the pre-engagement meeting will incur standard charges up to and including the next due milestone.
Pivotal will make reasonable and practical changes to draft and/or finalised products where requested by the client. Significant changes, or where additional work outside of the initial engagement scope is required, will be resolved as a variation.
As all creative products include a significant degree of craftsmanship and artistry, Pivotal Infrastructure Projects have a specific style and format used in their productions. All work is produced to a high and professional standard.
Where this style differs from that desired by the client, we will endeavour to adapt this to suit, however cannot be held responsible for stylistic differences that result in an unacceptable product to the client.All technical imagery, be it photography, videography, photogrammetric survey, or otherwise, is produced to the highest reasonable standards of accuracy, but cannot be guaranteed, and must not be relied upon solely for planning or engineering.